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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dave Lawson

Dave Lawson

August 29, 2024

5  out of  5
rating by Dave Lawson
"Very professional office. Helpful employees"
We responded:
"Thank you, Dave, for your positive review. I'm glad you found our office professional and our employees helpful. We appreciate your feedback and look forward to assisting you with any future needs. - Heidi Washburn - State Farm Insurance Agent, Windsor, CO"
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Dakota Strader

August 23, 2024

5  out of  5
rating by Dakota Strader
"I think I can count the amount of reviews I’ve left on one hand. And I have found cheaper insurance. But every time I call into this office, I am greeted by someone with an exceptional attitude and they take requests very seriously. You cannot beat a company with great customer service."
We responded:
"Dakota, thank you for your kind words and for taking the time to leave a review. I'm glad our team’s exceptional attitude and dedication to customer service have made a positive impression on you. If you ever need assistance or have any questions, we're here to help. - Heidi Washburn - State Farm Insurance Agent, Windsor, CO"
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Rick Blagg

August 15, 2024

5  out of  5
rating by Rick Blagg
"Great staff, always helpful and responsive."
We responded:
"Hey Rick, thanks for the awesome review! I'm glad to hear our staff has been helpful and responsive. We're always here to assist you with any of your insurance needs. - Heidi Washburn - State Farm Insurance Agent, Windsor, CO"
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Kaylee Marie

July 18, 2024

1  out of  5
rating by Kaylee Marie
"I had gotten over charged without any notice or explanation as to why. The best thing this team could come up with was they’re sorry and forgot to mention all these other crazy fees and expenses that all of a sudden popped up when I’ve been paying the same price over a year. Very upsetting and unprofessional for sure!"
We responded:
"Hi Kaylee, I really appreciate you letting me know that you are unhappy. I would like to schedule some time to talk with you over the phone to learn more about what you're seeing on your end and to make sure you are happy with our services that we provide. So you can expect to be hearing from me today. I did review your auto policy right away, as well as talked with my team. I can also see that you went online yesterday to request another policy and my team immediately reached out. I'm seeing that there was a slight rate adjustment in March at your auto renewal, but you also had a decrease on the prior renewal. It is very important to both me and my team to provide exceptional customer service. Thank you for trusting us with your auto insurance."
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Heather Anderson

May 14, 2024

5  out of  5
rating by Heather Anderson
"Thank you for the Birthday card. What a special touch! Lexi & Yvonne have been so helpful. Thank you ladies. 😊"
We responded:
"Heather, your review brightened our day! I'm pleased to hear that Lexi & Yvonne provided such helpful service. We're grateful for your kind words and thrilled you enjoyed the Birthday card. Looking forward to assisting you with all your insurance needs in the future! - Heidi Washburn - State Farm Insurance Agent, Windsor, CO"
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Adam C.

April 11, 2024

5  out of  5
rating by Adam C.
"Professional and friendly! Would highly recommend the Heidi Washburn State Farm office. Yazzy was very patient and helped educate my wife and I on what our coverages do for us. She made sure we are fully protected not only with home and auto but our life insurance as well! We have better coverage that is no longer breaking the bank! Thanks Heidi Washburn State Farm, we feel like we are family with how we were taken care of!"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
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Daniel Andrews

March 7, 2024

5  out of  5
rating by Daniel Andrews
"Absolutely recommend using this state farm branch!! They are always so helpful and ready to do about anything you ask of them. Great group of people and so polite."
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing."
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Aimee Whatley

May 19, 2023

5  out of  5
rating by Aimee Whatley
"Truly the best insurance agency in the game. They are always so nice, helpful, and have the best rates out there!"
We responded:
"Thank you for taking the time to share your wonderful feedback, Aimee! We strive to provide you with the insurance you need at a value you deserve and great customer care! We are honored to have earned your trust and look forward to the opportunity to assist you with any of your future insurance needs!"
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Thomas Colucci

May 17, 2023

5  out of  5
rating by Thomas Colucci
"Wow! From the very first call I knew this agency was different! We moved from Florida and needed multiple policies for cars, home, and umbrella. Vivian took care of me from day one. Answered all of my questions, was very responsive, quick, knowledgeable, and personable. She did all of the heavy lifting. Pricing was really great on the policies too! You can’t beat this group! No need to look anywhere else."
We responded:
"Thomas, Thank you for taking the time to share your experience with our agency! It is a pleasure working with you. "
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Tim S

January 6, 2023

5  out of  5
rating by Tim S
"Amazing customer service! The staff and Heidi always go above and beyond."
We responded:
"Thank you so much Tim! We love getting to take care of you and we are always committed to providing the best service for YOU and all of our customers!"
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Tab Graf

December 7, 2022

5  out of  5
rating by Tab Graf
"Where do I even begin!? From our first day with Heidi and her crew, we have been treated like family! We have had the pleasure of working with Lexi and she is outstanding! She listens to our insurance needs and even puts up with all my questions! 100% recommend this wonderful agency!"
We responded:
"We absolutely love taking care of you and your family. You are always such a light in our day in our office! Thank you for the kind words and trust in our Team!"
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Meghan Lechman

November 25, 2022

5  out of  5
rating by Meghan Lechman
"Heidi & Lexi have felt like family since the moment we signed with them! They have always gone above and beyond for us with adding new assets, as well as, helping make a rescent claim a breeze. I have never had an agent that makes you feel so appreciated and I can't recommend them enough!! The sweetest team and you're always left feeling grateful!"
We responded:
"Thank you for the very heartfelt review, Meghan! We are truly honored to have you as a part of our agency family and we appreciate your kind words recommending our services to others. It is always our pleasure to be able to assist you with any of your insurance questions or needs and we look forward to doing so for many years to come!"
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Mike C

October 19, 2022

5  out of  5
rating by Mike C
"Responsive and cares!"
We responded:
"Thanks so much Mike, we truly appreciate the opportunity to work with you!"
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QueenEsther Moore

May 18, 2022

5  out of  5
rating by QueenEsther Moore
"First of all we picked State Farm we seen Heidi‘s picture and it was so warm and approachable,😃also call the office they were quick to send us a quote!!! Also the quote was a lot less and we got more coverage than other Insurance companies. So we decided to go to the office to meet in person walk in the office everyone there was so nice!!!!😀 and you can tell it was genuine !!!Heidi came out and met us they work with us, I had to make several trips down there but they were all pleasurable trips I would HIGHLY RECOMMEND Heidi Washburn State Farm branch!!!😀They are truly warm and friendly I am a person of color, and I just can’t say enough about that branch they are one of the most wonderful group of ladies there thank you for taking my husband and I on we are new to Windsor Colorado and they made us feel home and safe and taking well care of thank you!!!!"
We responded:
"We are so truly grateful to get to take care of you and your husband. You put smiles on every one of our faces when we has the pleasure of meeting you in our office. Thank you for your kind words about my team and know that we will always be here to help protect you and your family, as well as providing exceptional service. We appreciate you!"
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Cindi Rubiano

March 23, 2022

5  out of  5
rating by Cindi Rubiano
"Amazing caring agent!!"
We responded:
"Thank you so much Cindi. We are grateful for you!"
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Mark Koentopp

January 19, 2022

5  out of  5
rating by Mark Koentopp
"My wife and I have been State Farm clients for over 45 years and I made the call to Heidi last year as all I had heard were good things. We met with Heidi and met her staff and it was overwhelmingly 'the most enjoyable, rewarding experience working with a service provider ever hands down"! Heidi and Lexi and the whole staff went to work and reviewed our coverages and made suggestions as to how we could be better insured. Happy to say they now have our entire portfolio of Insurance business. I have had a few changes recently and as soon as I called or emailed things were in the works, Erin took great care of me and I had answers! Always Polite, Attentive and honestly want what is best for you! You all put the Capital "C" in Customer Service and Satisfaction!! Heidi you and your team are amazing and honestly the best Insurance Agent and team I have ever worked with. If anyone else reads this whether you are in Colorado or Wyoming give them a call you will be glad you did!"
We responded:
"Mark, thank you for absolutely making our day! It’s always such a pleasure getting to help you and your family. Our passion is showing up every day to provide exceptional service and help others protect what’s important to them. I’m so thrilled that you feel the way you do about our office. Thank you, thank you for such kind words, we LOVE getting to take care of you!"
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Stan Theman

October 26, 2021

5  out of  5
rating by Stan Theman
"Prompt, courteous, efficient service. Just what I was looking for."
We responded:
"Thank you for the 5 star review, Stan! We appreciate your feedback!"
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Sarah Dickson

September 23, 2021

5  out of  5
rating by Sarah Dickson
"Seriously, Heidi and her team are really wonderful to work with and I have nothing but great things to say about them. I have had such a positive experience working with Lexi! She's amazing!"
We responded:
"Sarah, thank you so much for the awesome review! We love getting to take care of you and being a bright light in your day! You are awesome! Thank you for being a customer in our office."
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Julie Stoltman

July 23, 2021

5  out of  5
rating by Julie Stoltman
"Searched for an online quote & immediately had a message from Heidi herself, while on vacation! Got into her office the next week, and had a wonderful experience with Becky! Got me an excellent rate as a new CO resident, and were extremely welcoming & friendly! Highly recommend these awesome women!"
We responded:
"Julie, thank you so so much for this great review! We truly appreciate you and your trust in us. And I’m so glad you had an exceptional experience!"
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Auntie Em

July 13, 2021

5  out of  5
rating by Auntie Em
"Such an awesome team to work! Very knowledgeable and helpful 🙂 Erin was amazing to work with - made sure we understood our policies and we got the most bang for our buck. Thanks for all your hard work"
We responded:
"Thank you so so much Emily for your kind words. We are thrilled to get to take care of you and congrats on the new house! We appreciate you!"
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Chris Curzon

July 1, 2021

5  out of  5
rating by Chris Curzon
"Heidi's team has done an amazing job getting me lined out under short notice for all my coverage! Special Kudos to Becky who worked under short notice to help me out! Thanks a ton!"
We responded:
"Thank you for the great review, Chris!"
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jennifer dawson

April 10, 2021

5  out of  5
rating by jennifer dawson
"Fantastic, personalized attention! We have a tendency to switch cars every couple of years and every time we do, they are on it. Heidi herself called over the weekend to make sure we were covered when we bought a vehicle on a Saturday."
We responded:
"Thank you so much Jennifer for this awesome review. We love taking care of you and your family and making sure all of the things you have worked hard for are protected!"
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Kayla Duran

February 17, 2021

5  out of  5
rating by Kayla Duran
"Lexi is wonderful and so helpful!! Moved to Colorado and they made it SO easy to transition my car insurance and renters insurance!"
We responded:
"Kayla, thank you so much for your kind words. We love getting to take care of you. And Lexi just adores you!! We appreciate you."
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Susan Orth

January 21, 2021

5  out of  5
rating by Susan Orth
"Heidi and her team were wonderful, she did a side by side comparison that made the decision easy. What seemed overwhelming to me was simple and saved us a lot of money. We would definitely recommend Heidi!"
We responded:
"Thank you so much Susan, we are so grateful to have the opportunity to take care of you and your family. We appreciate your trust in our Team!"
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Meri Brown

November 23, 2020

5  out of  5
rating by Meri Brown
"We have been with State Farm for over 30 years, through moves to 7 states, and Heidi Washburn is hands down the best agent we have ever had. She and her team are genuinely passionate about giving us the best possible service. Heidi is transparent and open -- We trust her completely, and have seen her go above and beyond to champion our interests. She really works hard for her customers, and is always positive and professional. Thank you, Heidi."
We responded:
"Meri, thank you so much for your kind words. You made my day reading this! We are truly grateful to get to represent you and your family’s interests. You are so important to us and my team and I will always be here to protect what is most important to you!"